Our Shipping Policy
OUR SHIPPING OPTIONS:
-We ship to the US as well as APO addresses.
USPS SHIPPING: We offer First Class and Priority Mail based on the weight of the order. Delivery times vary based on the customer's location. Flat rate of €5.99.
-Stated USPS shipping times are estimates only. We cannot guarantee delivery within the carrier estimated delivery days.
FedExFedEx HOME DELIVERY: 1-7 business days, based on distance to destination.
FedEx 2ND DAY: Delivered Monday-Friday. The two-day time frame does NOT count the day the order is placed, or the day the order ships.
FedEx STANDARD OVERNIGHT: Arrives next business day afternoon.
FedEx PRIORITY OVERNIGHT: Arrives next business day morning.
-Deliveries will be made Monday-Friday using the FedEx 2Day, Overnight, International and APO/AFO options.
-Orders shipped with signature confirmation required upon delivery.
-Our customer service hours of operation are Monday–Friday from 9:00AM to 4:00PM EST.
-Please allow 1-2 business days for orders to ship from our facility (if: your item is "in stock" and not being monogrammed. Please allow 7-10 business days for monogrammed items to ship.). If we are experiencing extreme volume, or following a Site-wide Sale orders placed may take a longer time to leave our warehouse.
-Due to our expedited order processing we cannot make product substitutions or cancellations once an order has been placed.
-Please note, orders to Alaska and Hawaii are shipped USPS. Stated USPS shipping times are estimates only. We cannot guarantee delivery within the carrier estimated delivery days.
-All orders shipped to P.O. boxes are shipped USPS.
-APO/FPO address are shipped USPS as required by law.
-International shipments may be subject to customs and duty fees levied by their local government and will be the customers responsibility.
-if you have any delivery exceptions with your order, notify us within 5 business days (M-F) of your expected delivery day. We cannot be financially responsible for expenses incurred if you do not report your issue to us within this time frame.
-if you refuse an international shipment you will have the return shipping as well as any customs/duties/fees associated with the order removed from your store credit. Should this amount exceed the entire amount of your order you will receive no store credit.
-International Shipments take roughly a week however please allow up to three weeks due to the potential intervention of forces beyond our control.